Definitions and interpretation
Data collectively all information that you submit to Registered Nursing Home Association Ltd
via the Website. This definition incorporates, where applicable, the definitions provided in the Data Protection Laws;
Cookies a small text file placed on your computer by this Website when you visit certain parts of the Website
and/or when you use certain features of the Website. Details of the cookies used by this Website are set out in the clause below ( Cookies ); Data Protection Laws
any applicable law relating to the processing of personal Data, including but not limited to the Directive 96/46/EC (Data Protection Directive) or the GDPR, and any national implementing laws, regulations and secondary legislation, for as long as the GDPR is effective in the UK;
GDPR the General Data Protection Regulation (EU) 2016/679;
Registered Nursing Home Association Ltd , we or us
Registered Nursing Home Association Ltd , a company incorporated in England and Wales with registered number 982095 whose registered office is at Derek Whittaker House, 50 Tunnel Lane , Kings Norton, Birmingham , West Midlands , B30 3JN ; UK and EU Cookie Law
the Privacy and Electronic Communications (EC Directive) Regulations 2003 as amended by the Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2011;
User or you any third party that accesses the Website and is not either (i) employed by Registered Nursing Home
Association Ltd and acting in the course of their employment or (ii) engaged as a consultant or otherwise providing services to Registered Nursing Home Association Ltd and accessing the Website in connection with the provision of such services; and
Website the website that you are currently using, www.rnha.co.uk
, and any sub-domains of this site unless expressly excluded by their own terms and conditions.
a. the singular includes the plural and vice versa; b. references to sub-clauses, clauses, schedules or appendices are to sub-clauses, clauses, schedules or appendices of
and Users with respect to this Website. It does not extend to any websites that can be accessed from this Website including, but not limited to, any links we may provide to social media websites. 4. For purposes of the applicable Data Protection Laws, Registered Nursing Home Association Ltd
is the “data controller”. This means that Registered Nursing Home Association Ltd determines the purposes for which, and the manner in which, your Data is processed.
5. We may collect the following Data, which includes personal Data, from you:
a. name; b. date of birth; c. gender; d. job title; e. profession; f. contact Information such as email addresses and telephone numbers; g. demographic information such as postcode, preferences and interests; h. financial information such as credit / debit card numbers;
i. IP address (automatically collected); j. web browser type and version (automatically collected); k. operating system (automatically collected);
l. a list of URLs starting with a referring site, your activity on this Website, and the site you exit to (automatically
How we collect Data
6. We collect Data in the following ways:
a. data is given to us by you ; b. data is received from other sources; and c. data is collected automatically.
Data that is given to us by you
7. Registered Nursing Home Association Ltd will collect your Data in a number of ways, for example:
a. when you contact us through the Website, by telephone, post, e-mail or through any other means; b. when you register with us and set up an account to receive our products/services; c. when you make payments to us, through this Website or otherwise; d. when you elect to receive marketing communications from us; e. when you use our services; f.
Data that is received from publicly available third parties sources
8. We will receive Data about you from the following publicly available third party sources:
a. Care Quality Commission website.
Data that is collected automatically
9. To the extent that you access the Website, we will collect your Data automatically, for example:
a. we automatically collect some information about your visit to the Website. This information helps us to make
improvements to Website content and navigation, and includes your IP address, the date, times and frequency with which you access the Website and the way you use and interact with its content. b. we will collect your Data automatically via cookies, in line with the cookie settings on your browser. For more information about cookies, and how we use them on the Website, see the section below, headed “Cookies”.
Our use of Data
10. Any or all of the above Data may be required by us from time to time in order to provide you with the best possible
service and experience when using our Website. Specifically, Data may be used by us for the following reasons:
performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.
Who we share Data with
13. We may share your Data with the following groups of people for the following reasons:
a. our employees, agents and/or professional advisors – to provide membership services, DBS services, and other
Keeping Data secure
14. We will use technical and organisational measures to safeguard your Data, for example:
a. access to your account is controlled by a password and a user name that is unique to you. b. we store your Data on secure servers. c.
payment details are encrypted using SSL technology (typically you will see a lock icon or green address bar (or both) in your browser when we use this technology. 15. Technical and organisational measures include measures to deal with any suspected data breach. If you suspect any
misuse or loss or unauthorised access to your Data, please let us know immediately by contacting us via this e-mail address: firstname.lastname@example.org
16. If you want detailed information from Get Safe Online on how to protect your information and your computers and
devices against fraud, identity theft, viruses and many other online problems, please visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses.
17. Unless a longer retention period is required or permitted by law, we will only hold your Data on our systems for the
19. You have the following rights in relation to your Data:
a. Right to access – the right to request (i) copies of the information we hold about you at any time, or (ii) that we modify, update or delete such information. If we provide you with access to the information we hold about you, we will not charge you for this, unless your request is “manifestly unfounded or excessive.” Where we are legally permitted to do so, we may refuse your request. If we refuse your request, we will tell you the reasons why.
b. Right to correct – the right to have your Data rectified if it is inaccurate or incomplete. c. Right to erase – the right to request that we delete or remove your Data from our systems. d. Right to restrict our use of your Data – the right to “block” us from using your Data or limit the way in which
we can use it.
e. Right to data portability – the right to request that we move, copy or transfer your Data. f.
Right to object – the right to object to our use of your Data including where we use it for our legitimate interests. 20. To make enquiries, exercise any of your rights set out above, or withdraw your consent to the processing of your Data (where consent is our legal basis for processing your Data), please contact us via this e-mail address: email@example.com . 21. If you are not satisfied with the way a complaint you make in relation to your Data is handled by us, you may be able
to refer your complaint to the relevant data protection authority. For the UK, this is the Information Commissioner’s Office (ICO). The ICO’s contact details can be found on their website at https://ico.org.uk/. 22. It is important that the Data we hold about you is accurate and current. Please keep us informed if your Data changes
during the period for which we hold it.
Links to other websites
23. This Website may, from time to time, provide links to other websites. We have no control over such websites and are
Changes of business ownership and control
24. Registered Nursing Home Association Ltd may, from time to time, expand or reduce our business and this may
27. This Website may place and access certain Cookies on your computer. Registered Nursing Home Association Ltd
consent to set those Cookies. By giving your consent to the placing of Cookies, you are enabling Registered Nursing to provide a better experience and service to you. You may, if you wish, deny consent to the Home Association Ltd placing of Cookies; however certain features of the Website may not function fully or as intended. 30. This Website may place the following Cookies:
Type of Cookie Purpose
Strictly necessary cookies These are cookies that are required for the operation of our website. They
include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.
Analytical/performance cookies They allow us to recognise and count the number of visitors and to see how
visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
Functionality cookies These are used to recognise you when you return to our website. This enables us
to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
31. You can find a list of Cookies that we use in the Cookies Schedule. 32. You can choose to enable or disable Cookies in your internet browser. By default, most internet browsers accept
Cookies but this can be changed. For further details, please consult the help menu in your internet browser. 33. You can choose to delete Cookies at any time; however you may lose any information that enables you to access the
Website more quickly and efficiently including, but not limited to, personalisation settings. 34. It is recommended that you ensure that your internet browser is up-to-date and that you consult the help and guidance
provided by the developer of your internet browser if you are unsure about adjusting your privacy settings. 35. For more information generally on cookies, including how to disable them, please refer to aboutcookies.org. You will
also find details on how to delete cookies from your computer.
waiver of that, or any other, right or remedy. 39. This Agreement will be governed by and interpreted according to the law of . All disputes arising England and Wales
under the Agreement will be subject to the exclusive jurisdiction of the . English and Welsh courts
You may contact by email at . Registered Nursing Home Association Ltd firstname.lastname@example.org
01 December 2019